Glitch Creative Studio
Terms & Conditions 2021
Glitch Creative Studio shall charge for work at prices stated on our hourly rate, current at time of order, unless agreed otherwise in writing before the work starts. All prices quoted are assumed to be exclusive of materials, delivery charges and VAT.
Glitch Creative Studio will quote prices and estimate delivery times for any job upon request.
a) Quotes and delivery estimates are provided subject to sight of final brief.
b) Customers are urged to check specifications and conditions in any quote. All additional work, requested outside of the original brief and provided quote, shall be chargeable at our standard hourly rate, unless otherwise agreed in writing.
c) Quotes are checked for accuracy. However, Glitch Creative Studio reserves the right to decline work if an error occurred in the quote.
d) A copy of the Acceptance of Quotation (if provided) must be returned signed and dated before the commencement of any work can begin. This will be accepted as indication that these terms & conditions have been read and agreed to.
The customer shall pay invoices for branding, photography, illustration and graphic design work ordered within 30 days from the date of invoice. The customer shall make full payment of web design work and hosting fees upon approval/sign off of the website at which point Glitch Creative Studio will take the website live and handover to the customer. Glitch Creative Studio reserves the right to charge interest on all overdue sums (including interest charges for late payment) at the rate of 2.5% per month, payable on demand.
4. Verbal Instructions
The customer is urged to issue all instructions in writing and to confirm telephone instructions by email. Glitch Creative Studio will use its best endeavours to follow instructions given verbally, but shall except no responsibility or liability for work carried out on this basis.
Glitch Creative Studio will not be liable for any costs incurred, compensation or loss of earnings due to material or information received late from the client or suppliers. Glitch Creative Studio reserves the right to charge extra for work which, as a result of being supplied late, must be executed more quickly than originally agreed.
If work is delayed or cancelled without prior arrangement, by more than seven days due to customer approvals, material supplied late, or for any reason that is beyond the control of Glitch Creative Studio, Glitch Creative Studio shall be entitled to payment for all work already carried out, whether or not completed or delivered.
Glitch Creative Studio’s liability to the customer for any damage or expense caused by a failure to discover any defect/error in the work or supplied items, shall be limited to a sum equal to the amount Glitch Creative Studio charges for those items or work effected. Glitch Creative Studio cannot be held liable for any errors, failures, defects, or delays in the work caused by the supply of unsuitable specifications, instructions or material supplied by the client.
a) All copy/content supplied by the client is received as final copy and is assumed to have been fully proof read, grammatically accurate and spell checked. All text generated by Glitch Creative Studio will be provided to the client for approval. Once Glitch Creative Studio receives sign-off from the client, it is assumed all copy and content is fully approved and proof read by the client.
b) Glitch Creative Studio is not liable for any copyright infringements of imagery or written copy supplied by the client. Imagery supplied by the client for use in any project is assumed that copyrights or permissions are assigned to them to use such imagery.
7. Force Majeure
Glitch Creative Studio shall have no responsibility to the customer in the event of any failure, delay or default due in whole or part to:-
a) Circumstances beyond the control of Glitch Creative Studio.
b) Fire, power failure, mechanical or software failure, media storage corruption and unavoidable shortage of materials.
c) Industrial disputes or third party actions.
d) Covid 19 including and not limited to lockdowns and restrictions set by the local authority/government.
Until work carried out by Glitch Creative Studio is paid for in full, including interest for late payment, legal and beneficial ownership shall remain with Glitch Creative Studio, and the customer shall hold the work on a fiduciary basis. Notwithstanding the above, the customer may sell on the work in normal course of business, in which case Glitch Creative Studio ownership shall attach to the proceeds of the sale.
9. Intellectual Property
Any creative elements in Glitch Creative Studio’s work are supplied only as a limited licence for use to the extent specified in (or that could be assumed from) the original order. Glitch Creative Studio shall retain full legal and beneficial ownership of such creative work and no additional or subsequent use or commercial exploitation may be made without Glitch Creative Studio’s expressed permission in writing.
10. Indemnity & Libel/Obscenity
The customer shall fully and effectively indemnify Glitch Creative Studio against all costs, expenses, damages and losses in connection with any third party proceedings with respect of goods produced, worked on or work carried out by Glitch Creative Studio, including claims and proceedings relating to copyright, trademarks, patents, industrial property, libel and obscenity.
11. Customer Default
If the customer shall be in default, or if Glitch Creative Studio has reason to believe that the customer will be unable or unwilling to discharge its obligations, then Glitch Creative Studio may cease work without any liability and give notice to the customer that payment for anything supplied under the contract between the two parties is due and payable immediately. Without prejudice to other remedies, Glitch Creative Studio shall in respect of all unpaid debts due from the customer have a general lien on all goods and property in its possession, and shall be entitled to dispose of such goods or property as it thinks fit in order to apply the proceeds towards such debts.
Outside of our core services Glitch Creative Studio may subcontract work to a third-party, but Glitch Creative Studio shall remain liable to the client for this work. We add a discretionary mark-up/handling charge at industry standard rates unless agreed otherwise in writing with the client prior to commencement of this work.
13. Divisibility of Contract
All contracts between Glitch Creative Studio and its clients are divisible. Each delivery made (i) shall be deemed to arise from a separate contract, and (ii) shall at Glitch Creative Studio’s discretion be invoiced separately.
14. Different Conditions
These conditions override any differing conditions which may appear on the customer’s order, and may be modified only with the written consent of Glitch Creative Studio.
15. Governing Law
The resolution of any dispute shall be governed by the Laws of England and Wales.
16. Publicity Rights
Glitch Creative Studio are entitled to claim authorship for designs/products reproduced wholly or substantially to its design. The customer agrees to give us credit where appropriate in all press, publicity and online material. Glitch Creative Studio appreciate the opportunity to see such material before publication. We reserve the right to use our commissioned design work in self-promotional literature, advertising and websites.
Glitch Creative Studio cannot be held liable for final printed items that do not match original inkjet/laser/screen visuals presented in the design process. Due to different printing processes/methods/stock, and digital display differences, final printed colours will vary.
Glitch Creative Studio accepts no responsibility for items printed from artwork supplied without a proof being supplied for approval.
Glitch Creative Studio shall sub-contract all print orders. Likeness in colours may vary on print runs and on reprints using the same colour. We are not liable for colour variations that are beyond our control. Printed colours vary between spot colours and 4 colour process (CMYK), and between lithographic and digital printing, etc.
19. Acceptance of Printed Work
The customer shall inspect all work immediately on receipt, and give notice of any alleged defects in writing to Glitch Creative Studio within three working days of delivery. Failing such notice, the work shall be deemed to have been acceptable and therefore will be liable for payment.
20. Website Development
The client agrees to approve a site map and make available all content required for a working website to be developed. All content received prior to building a working website will be considered approved and final. Any changes to a site map or page content after approval may incur additional costs.
Unless an additional quote is requested, further developments instructed after a website has been initially completed and/or presented will incur additional costs based on the quoted hourly rate, unless otherwise agreed.
21. Website Liability
Glitch Creative Studio will endeavour to ensure that the website and any scripts or programs are free of errors, however we cannot accept responsibility for any issues which arise with third party applications, scripts, hosting or compatibility issues, and shall not be liable to any losses, breaches of security, or items outside of our control.
a) Any updates made to a website that was not produced by Glitch Creative Studio are not the responsibility of Glitch Creative Studio. If any such updates result in errors, failures, down-time, or security breaches, any requests to rectify the problem(s) will incur a nominal fee to complete.
b) Glitch Creative Studio will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines as a result of a clients failure to provide all required items within agreed time frames or as a result of factors beyond Glitch Creative Studio’s control.
c) Glitch Creative Studio will not be liable or become involved in any disputes between the site owner and their clients, customers or visitors, and cannot be held responsible for any wrongdoing on the part of a site owner. (i.e.; items related to copyright, security or ownership).
d) Glitch Creative Studio will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
e) Glitch Creative Studio reserves the right to charge the client to upgrade a website to meet browser/device technological enhancements, should the website not display or function correctly when such updates are released and at the client’s request.
22. Website Copyright
The website, graphics, generated content (text and photography) and any programming code remain the property of Glitch Creative Studio until all outstanding accounts are paid in full. We reserve the right to withhold and remove content until payment is received or agreed upon.
a) Any front-end and back-end scripts, databases, applications, or software that is created by Glitch Creative Studio remain the copyright of Glitch Creative Studio and may not be commercially reproduced or resold without the permission of Glitch Creative Studio (unless otherwise agreed in writing). Any such acts of plagiarism will be considered theft and be liable for prosecution.
b) Glitch Creative Studio takes no responsibility for any copyright infringements caused by material supplied or requested by the client, or used by the client in the future, on their website. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given for permission to use such material (though it is not the responsibility of Glitch Creative Studio to check the validity of copyright on such items).
c) Any photography created by Glitch Creative Studio, or supplied from our archive, is issued on a limited licence to the client (unless otherwise agreed in writing). Supplied photos may not be reproduced by the client without written authorisation from Glitch Creative Studio, and we reserve the right to re-licence the image at an additional cost for each usage. Any acts of copyright infringement will be considered theft and be liable for prosecution.
23. Website Backups
Glitch Creative Studio are not responsible for archival backups of any live website, but may keep a record of the website at time of completion and any updated files completed by Glitch Creative Studio (excluding database content). It is the responsibility of the client to arrange or discuss with their host suitable backup systems of a live website or database.
24. Hosting & Domain Names
Glitch Creative Studio will outline details of hosting server requirements when a full understanding of the project has been established.
a) If Glitch Creative Studio are asked to manage the hosting, we shall pay for the service renewals 1 month prior to expiry on an annual basis and invoice the client plus an administration fee.
b) Glitch Creative Studio may terminate service when any payment is late and shall not be responsible for maintaining any data Client may have uploaded to the server.
c) If Glitch Creative Studio are asked to manage domain registration, we shall pay for the service renewals 1 month prior to expiry on an annual basis (‘.co.uk’ domain names are renewed bi-annually) and invoice the client plus an administration fee. Domain names registered by Glitch Creative Studio on behalf of the client will be owned by the client when paid for in full.
d) If the client wishes to terminate the hosting or domain registration we require at least 1 month written notice prior to expiry. There is no refund offered if the termination is requested at any point through the paid period of registration, though the client can request for the domain name(s) to be re-pointed to a different host server.
e) If the client wishes to transfer the domain from an account created by Glitch Creative Studio, they will be liable for any transfer costs imposed by the third-parties used. Glitch Creative Studio may also charge an administrative fee to complete such action.
25. Website Testing
The client is expected to fully test a completed website prior to it being made generally available for use and provide written approval for the website to be made ‘live’. If any ‘bugs’, errors or other issues are found prior to the site going live, Glitch Creative Studio will endeavour to correct these issues to meet the standards of function outlined in the brief – though any content provided by the client, such as text and calculations, are assumed to be final and are not checked by Glitch Creative Studio for spelling or accuracy unless otherwise agreed. Any problems which arise to a ‘live’ website, which are found to also be present on the approved preview site, may be subject to a fee to amend/correct.
26. Website Compatibility
Glitch Creative Studio will endeavour to ensure that any developed/designed site will operate correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software considered currently available at the time of completion. Glitch Creative Studio does not develop websites to be compatible with older browsers that are deemed ‘obsolete’ unless briefed to do so. Glitch Creative Studio can offer no guarantees of correct function with all browser software on all devices, or that it will be compatible with future browsing technology – though we do test a number of the most popular browsers/devices at the time of completion.
In general, a website will be designed for optimum use on a desktop/laptop browser, with considerations for ‘popular’ screen resolutions. Glitch Creative Studio will only develop multiple versions of a website (or a fully responsive layout) for compatibility with small screen devices (such as smart phones) or ‘mobile browsers’ only if briefed to do so.
27. Website Refusals & Termination
Glitch Creative Studio reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate any web hosting service we provide for clients should the necessity arise.
28. Website SEO & Search Engine Ranking
Glitch Creative Studio will endeavour to develop each website and page with a focus on maximising search engine optimisation (SEO) for assumed and relevant keywords, but Glitch Creative Studio cannot offer any guarantees regarding the position your website ranking in any search engine following the completion, upload and (if necessary) registration of your site.
a) Though Glitch Creative Studio undertake several experienced techniques which does aid in the performance your website SEO, due to external factors and potential changes to search engine algorithms we cannot accept liability for your position within a search engine directory or fluctuations in this position.
b) Glitch Creative Studio does not undertake techniques which are considered ‘illegal’ by any major search engine, as this risks your website being removed from the search engine directory. Glitch Creative Studio shall not be liable for any third party development to include such techniques and the consequences incurred.